Columbus Eye Surgery Center

The actual in office experience was perfectly fine. Was seen in a timely manner and Dr. Cho was professional. However, I received a message to call in to schedule a follow up, and after several attempts at leaving messages on their answering machine with no response , I’ve decided to go elsewhere.

The procedure was fine but, the scheduling staff were rude. No consideration for a person's ability to meet their schedule. Not everyone has a cadery of people in waiting at there beckoning call to get them there. What type of scheduling is this that will not give you the time of the appointment until the day or so before the surgery date? Today I was told that I had to be there at 12:30 Monday April 21 even though previously I advised them that I needed an appointment after 2:00 because the person providing my transportation could not pick me up before 1:00 . Even though I explained this to them again today, they insisted I had to arrive at 12:30. When I had my previous surgery a few weeks ago, I arrived at 1:20 for my 2:00 appointment, but was not taken back to the surgery area until 3:30 and was the last person in the waiting room. Therefore, I had to cancel my appointment until June and was told that the same thing could happen then about the time of arrival. Now I need to find another Doctor and location for the second procedure.

Very happy with the results of my cataract surgery. I loved how responsive and personal everyone was to any of my concerns. Very nice people to deal with. I would highly recommend Dr. Weber.

I am writing to express my dissatisfaction with the recent experience my mother and I had at the Columbus Eye Surgery Center. While I understand that medical procedures can be complex and challenging, the lack of professionalism and consideration we encountered was both frustrating and disappointing. We were told to arrive at the surgery center at 8. The staff informed us that the procedure would take an hour, or up to an hour and a half. We arrived early, around 7:35a. They took her back at 8:20a, and we didn't end up leaving until after 11:30a. If the doctor was running behind, or whatever the case may have been, I would have liked to have been informed of the situation and kept in the loop. No effort was made to let me know what was going on, causing worry and frustration on my end. I would also like to address the lack of proper post-surgical care. After my mom’s procedure, she was sent into the crowded lobby with noticeable dark bruising and blood dripping from her eye—something that, while expected, was a bit shocking. What was entirely unacceptable was the fact that there was no effort made by the medical team to provide her with sunglasses, eye coverings, or at least a request for her to bring something to shield her eyes if she chose to do so. This situation was not only unprofessional, but it was also embarrassing for my mom. I am sure she was not the only patient to experience this and, likely, she wasn’t the only one who felt uncomfortable. The handling of her prescriptions was equally frustrating. We were given two prescriptions to drop off at CVS after the surgery, but when I arrived to pick them up, I was informed that the necessary eye ointment was out of stock. After being directed to a second location, I found out they were also out of stock, and the medication had to be sent to a third location. This caused a significant delay, as it was almost 6:30 PM by the time we finally received the ointment. My mom was understandably concerned that she wouldn’t get the medication in time before the pharmacy closed, which would have likely altered the healing process. The prescription/nursing departments need to reevaluate their procedures to prevent such inconvenience. One simple solution would be to send prescriptions to the pharmacy before the procedure, allowing patients ample time to pick up their medications and avoid unnecessary delays or last-minute scrambling. In sum, I believe the lack of preparation and consideration shown at your center is unacceptable. I hope that moving forward, steps will be taken to improve the patient experience and avoid similar issues for future patients.

Excellent office- the staff were kind and considerate of both patients and those who accompanied them. They had coffee, tea and water available in the waiting area. We barely had time to sign in before we were called back. Scheduling was easy. It was easy to get in and out with plenty of parking.